Mine was. In my first sales manager's job almost 20 years ago, I inherited a ten-person sales team that was ranked dead last out of 64 offices. Our only producer was an 18-year veteran with the company. None of the other nine salespeople had more than one year of sales experience. Obviously, we were performing far below standards. The attitude in the office was pitiful. I heard a lot of excuses for poor performance like "lousy territory" and "our prices are too high," but what my salespeople really lacked was a success role model.

Eighteen months later the office had moved up to number five, having posted the biggest increase in sales of any office in the company. Perhaps a few of the strategies I used will help you improve the performance of your sales team...

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