Ask Susan Dunn, EQ Expert

You get through college with IQ, but you get through life with EQ—emotional intelligence. 80% of the qualities that lead to success are “soft”skills, EQ. People with high EQ experience less stress, enjoy better health, demonstrate higher levels of morale and performance, and report a better quality of life. It’s competencies like resilience, optimism, intentionality, and empathy. It’s applicable to team work, leadership, motivation, negotiation, ethics, and sales. EQ isn’t new, but full recognition of its value is.

Do you have any questions about emotional intelligence in the workplace?

Send your questions to Susan: SDunn@SusanDunn.cc.



By Susan Dun

They point out this “sterility” isn’t good for business. It can lead us to miss what’s really going on! The moreso in a multicultural environment. The research showed that “friendlier” employees were more productive, because they were more effective communicators. “Friendlier” workers were defined as those who could pick up on nonverbal cues going on around them, and this requires high Emotional Intelligence.

In the US, our distant work relationships mean we tend to “focus too much on explicit meanings and often misinterpret—or even ignore—underlying ones.” In the US “personal relationships are considered inappropriate at work and should be saved for social, non-work settings. By contrast, countries such as North Korea, South Korea, and China have a more social work ethic.

However you define “friendly,” it involves a lot of Emotional Competencies such as empathy, flexibility, interpersonal skills, conflict resolution, anger management and the like. People with high EQ skills are more productive, and also happier and more successful in all areas of their lives.

People with high EQ have also developed both hemispheres of their brain (right and left) and are able to access them. Most of our education and training is left-brained (analytical, reason, linear), while we need our right-brain to process holistically. That means being able to get what’s gong on by more than just the words being spoken, and using empathy to interpret nonverbal cues.

Example? You ask your assistant to complete a project for you. She says, “OK,” but has her arms crossed, rolls her eyes, sighs, and spits out the words. And tapping her foot. If you aren’t picking up on those nonverbals, you aren’t cued in to the fact that, despite the word “OK,” there’s going to be trouble.

Increasing your Emotional Intelligence can pay off in all areas of your life. It all boils down to those important so-called “soft” skills that bring “hard” results.



By Susan Dunn

If you’ve been reading about Emotional Intelligence, the Catch-22 has probably occurred to you: Since EQ begins with self-awareness, the people who have the worst EQ are also going to be the worst at assessing their own.

Top EQ performers, said Daniel Goleman (author of “Emotional Intelligence”), overestimate their competencies vs. how others rate them in only 1 of 20 categories.

Worse performers overestimate in 4 or more out of the 20. You can see the self-awareness working here! Or not.

So how can you tell how good your Emotional Intelligence is?

You can · Judge from your levels of stress and tension. If they’re high, your EQ is low. · Judge your general level of satisfaction. Raising your EQ does more for your success, health, and happiness than just about anything else you can do for yourself – and it can be learned. · Ask a certified EQ coach. · Take an assessment.

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Asking others, or even listening to others, isn’t always helpful. Suppose you’ve asked someone with low EQ to comment on yours? You’re asking someone who doesn’t have something to tell you what yours is like!

Major assessments include the EQ-Map™, the MEIS™, and the Bar-on EQ-i™. Each assessment has its good points, and all assess your level of emotional intelligence. There is a fee for each, and the results should be interpreted by a certified EQ coach.

There are also free emotional intelligence assessments on the Internet – http://www.susandunn.cc/assessments.htm.

The best course of action is to take an assessment, then start The EQ Foundation Course©, and work with a certified EQ coach. The EQ Learning Lab™ then allows you the opportunity to practice your new competencies in a safe, interactive atmosphere – live, by teleconference once a week. It’s the crucial link in the process that most emotional intelligence programs haven’t included.

Distance learning courses and eBooks are also available on the separate competencies.

Pretty soon you’ll be using your “gut feelings” to just “know” what your EQ is and you’ll enjoy the benefits in every area of your life.