Small Business Buzz
Just because you're struggling day in and day out to keep your small business alive doesn't mean that you can't take a little time to enjoy yourself. Idea Cafe: Small Business Ideas is dedicated to those of you who are trying to make it on your own. They have tons of articles on just about every small business area of interest, and they even have de-stressing contests, horoscopes, and more.
Idea Cafe: Small Business Ideas
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Phone Tip
Always identify yourself when you make a call. It's not just polite; it also saves time and prevents confusion. Create a phone routine: "Hello, this is Jim Smith. I need to speak to Mathilda Jackson regarding the Paitsel account". This gives the other party all the details they need to take or transfer the call.

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When you have a problem with an employee or co-worker, tell them. Fight the anxiety and just tell them. The stress of the confrontation is worth it to get everything out in the open.  Make sure you keep it constructive. Personal attacks should be avoided at all costs. Offer suggestions for how things could have been done better. If you handle it properly, then you leave the situation knowing you did the right thing.

What about taking criticism? If you are the recipient, then take your medicine and live with it. If you made a mistake, admit to it, and stay on good terms with everyone involved. Accept responsibility for your actions. If you feel that the criticism was unwarranted, then plead your case calmly and politely. If you keep your composure and accept the consequences of your actions, then you will surely promote more honest and enjoyable relationships with your boss and co-workers.

Inspiration
"Take a two-mile walk every morning before breakfast." --Harry S Truman

"Walking is man's best medicine." --Hippocrates

Dealing With Criticism
One of the most destructive breakdowns in workplace communication comes from a reluctance to dish out and an inability to take criticism. Many people are hesitant to give their honest opinion because they dread the reaction. Gone are the days when people would readily take responsibility for their mistakes. They refuse to keep in mind the consequences of their actions.

This causes an undue amount of stress on those who must confront the offending party. The potential stress often forces people keep the problem to themselves. Unfortunately, sitting on a problem will just cause it to fester and will breed resentment for the person who should have taken responsibility in the first place. How can you avoid this?